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Company Policies

Shipping Policy:
To expedite delivery and protect the quality of our confection, orders are shipped Monday through Friday via UPS. Please note that due to the perishability of our candy, we do not ship during extreme heat. In case of extreme heat, we will contact the customer to discuss shipping arrangements.

Available shipping options are:

  • UPS Ground (3-8 business days)
  • UPS 3 Day Select (3 business days - not available to Alaska or Hawaii)
  • UPS 2nd Day Air (2 business days)
Please be aware of the following UPS restrictions:

  • Shipping can only be guaranteed with accurate and complete addresses
  • UPS will not deliver to Post Office Boxes
  • UPS does not ship to APO and FPO Locations – Please call (703) 343-0160 to discuss possible arrangements via USPS
  • No Saturday deliveries
  • UPS Holiday Schedule

Cancellation Policy:
For standard orders, the customer may cancel an order up until the order is packaged and shipped. For custom orders, the customer may be responsible for some or all of the cost associated with cancellation.

Refund Policy:
If for any reason, the customer is not completely satisfied with their order, please return the order to Betty Jane’s Sweet Delights ® and we will arrange for a prompt replacement.

Privacy Policy:
Betty Jane’s Sweet Delights.com takes every precaution to protect information you send to us over the Internet. When you submit sensitive information via the website, we protect your information both online and offline. Betty Jane’s Sweet Delights, Inc., will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Our primary use of the information you provide us is for billing purposes and to fill your orders.